Shipment Processing Time

All orders will be processed within 1-2 business days, Monday-Friday.

Please allow extra processing time during high-volume times such as sales, new product launches, holidays, etc.

Shipping Rates and Delivery Estimates

Domestic (USA): Free shipping on all orders over $90 in product (does not include coffee beans)
International: Automatic $10 discount on all international shipping fees

Coffee Beans are roasted fresh and shipped from a different facility than our accessories and other products. A separate shipping fee is charged due to this split shipment.

Exact shipping charges for your order will be calculated and displayed at checkout, based on your order dimensions, weight and location.

Shipment Confirmation and Order Tracking

Shipping confirmation and tracking will be provided via email as soon as your order ships, and will be sent from info@cremacoffeeproducts.com. If you do not receive a confirmation email within 1-2 days of placing your order, please check your spam folder, marking the email as “not spam.”

Customs, Duties, and Taxes

Crema Coffee Products is not responsible for any customs fees, duties and/or taxes applied to your order during import to your destination. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). IMPORTANT: All orders denied by the receiver during import due to failure to pay import duties, taxes and/or fees will be abandoned with customs. These orders will not be applicable for returns or refunds.

Damages

Crema Coffee Products is not liable for any products damaged or lost by the shipping carrier during shipping. If you receive your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.